|
 Inscape is a member of the
Association of Independent Tour Operators.
To contact the Association, visit
www.aito.co.uk or
call 020 8744 9280.
QUALITY CHARTER
THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS
AITO is the Association for independent and
specialist holiday companies. Our member companies,
usually owner-managed, strive to create overseas
holidays with high levels of professionalism and a
shared concern for quality and personal service. The
Association encourages the highest standards in all
aspects of tour operating.
Exclusive
Membership
AITO sets criteria regarding ownership, finance
and quality which must be satisfied before new
companies are admitted to membership. All members are
required to adhere to a Code of Business Practice
which encourages high operational standards and
conduct.
Financial
Security
An AITO member is required to protect money paid by
customers to the member for any holiday sold under
the AITO logo. This protection applies to
customers who are in the UK at the time of booking or
to overseas customers who have booked directly with
the member. Members have to comply with the UK
Government Regulations in this respect. Members
submit details of their bonding or guarantee
arrangements to the Association on a regular basis.
Accurate
Brochures and Websites
All members do their utmost to ensure that all their
brochures and other publications, print or
electronic, clearly and accurately describe the
holidays and services offered.
Professional
Service and Continual
Improvement
All members are committed to high standards of
service and believe in regular and thorough training
of employees. Members continually seek to review and
improve their holidays. They listen to their
customers and always welcome suggestions for
improving standards.
Monitoring
Standards
AITO endeavours to monitor quality standards
regularly. All customers should receive a
post-holiday questionnaire, the results of which are
scrutinised by the Association.
Responsible
Tourism
All members acknowledge the importance of AITO's Responsible Tourism
guidelines, which recognise the social, economic and
environmental responsibilities of tour operating.
Those demonstrating their achievements beyond the
pure acceptance of this principle are recognised by
the award of 2 or 5 star status.
Customer
Relations
All members endeavour to deal swiftly and fairly
with any issues their customers may raise. In the unlikely
event that a dispute between an AITO member and a
customer cannot be settled amicably, AITO's low-cost Independent
Dispute Settlement Service may be called upon by
either side to bring the matter to a speedy and
acceptable conclusion.
Click on the following links for more details:
Why
AITO?
AITO and Financial
Security
AITO Quality and
Feedback
Inscape on the AITO
website
For full information, visit
www.aito.co.uk
|
